Returns & Exchanges Policy
Last Updated: March 10, 2026
At Aesthetic Retreat, we strive to ensure every customer receives high-quality products. However, our returns policy is strictly limited to defective or faulty items only.
Eligibility for Returns/Exchanges
• We accept returns only if the product is defective, damaged upon arrival, or does not function as intended due to a manufacturing fault.
• Returns or exchanges are not accepted for:
• Change of mind
• Incorrect size, color, or style preference
• Buyer’s remorse
• Items purchased on sale, clearance, or marked as final sale
• Items that have been used, washed, altered, or damaged after delivery
• Personalized, custom-made, or perishable products (unless defective)
• All items must be returned in their original packaging with all tags, labels, and accessories intact (where applicable).
Time Frame
• You must contact us within 14 days of receiving your order to report a defect and request an exchange.
• Returns received after this period will not be processed.
Exchange Process
• If your item is confirmed defective after inspection, we will exchange it for the same product (if in stock) or another product of equal or lesser value (subject to availability).
• No refunds will be issued under any circumstances. We do not offer cash refunds, partial refunds, or store credit.
• Exchanges are at our discretion and depend on current stock levels.
• If an identical replacement is unavailable and no suitable alternative of equal/lesser value exists, we may (at our sole discretion) offer an alternative resolution, but no monetary refund will be provided.
How to Request an Exchange
1. Contact our customer support team at aestheticretreat@outlook.com or through our contact form within the eligibility period.
2. Provide your order number, photos of the defect/damage, and a brief description of the issue.
3. We will review your request and, if approved, provide you with return instructions.
4. Ship the item back to us using a trackable shipping method (customer is responsible for return shipping costs unless the defect was caused by our error during fulfillment).
5. Once we receive and inspect the returned item (usually within 5–10 business days), we will process the exchange and ship the replacement item to you.
Important Notes
• Return Shipping: Customers are responsible for return shipping costs for defective items, unless we determine the issue occurred due to our error (e.g., wrong item shipped). In such cases, we may cover return postage.
• Inspection: All returned items are thoroughly inspected. If the item shows signs of use, damage caused by the customer, or is not defective, we reserve the right to refuse the exchange and return the item to you at your expense.
• Warranties: This policy works alongside any manufacturer warranties that may apply. For warranty claims beyond our return window, contact the manufacturer directly.
• Legal Note: This policy does not affect your statutory rights regarding faulty or misrepresented goods under applicable consumer protection laws in your jurisdiction.
If you have any questions about this policy, please contact us before placing your order.
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